Privacy Policy

Last updated: 4 October 2026

 

Who we are

AmanSpeak Miniatures is responsible for the customer information we use to operate our shop.

Email: amanspeakminiatures@gmail.com
Postal address: 1 Briars Green, Skelmersdale, Lancashire, WN8 6SQ, United Kingdom.

Information we use

When you order or contact us, we collect information such as your name, email address, delivery and billing addresses, telephone number, order details and correspondence.

Our website provider, Wix, also processes technical information needed to operate and protect the website, such as IP addresses and browser information. If you create a customer account, Wix processes the information needed to manage it.

Payments

Payments are processed through PayPal. We receive payment confirmations and transaction information needed to manage orders, but we do not receive your PayPal password or full payment-card details. PayPal processes payment information under its own privacy policy.

How and why we use information

We use your information to fulfil orders, arrange delivery and tracking, answer enquiries, and handle returns or complaints. This is necessary to perform our contract with you or take steps you request before ordering.

We retain information where necessary to meet legal obligations, including accounting and tax requirements.

We may also use information for our legitimate interests in preventing fraud, protecting the website and handling legal claims. We consider your rights when doing so.

We do not send newsletters or promotional emails. Order confirmations, delivery updates and replies to enquiries are service communications.

Who receives information

We share information where needed with Wix, PayPal, Royal Mail and its delivery partners. International deliveries may require information to be shared with customs authorities and customs-service providers.

We may also share information with professional advisers or public authorities where necessary for legal obligations or claims. We share only what is needed for the relevant purpose.

Processing outside the UK

Wix, PayPal and international delivery services may process information outside the UK. Where required by law, overseas transfers must be covered by appropriate safeguards, such as an adequacy decision or approved contractual protections.

Contact us for details of the safeguards applicable to your information.

Keeping your information

We retain information only for as long as necessary. We determine retention periods by considering order fulfilment, returns, complaints, accounting and tax requirements, and the time needed to establish or defend legal claims.

Enquiry correspondence is retained only for as long as needed to resolve the enquiry and related issues.

Cookies and similar technologies

Our website uses cookies and similar technologies for functions such as shopping baskets, checkout and security.

Where consent is required for additional technologies, you can accept or reject them through our cookie controls.

You can review or change your cookie choices using the fingerprint icon in the bottom-left corner of our website.

You can also manage cookies through your browser. Blocking essential cookies may affect shopping functions.

Your rights

Depending on the circumstances, you may request access to your information, correction, deletion, restriction of processing or transfer of your information. You may also object to processing based on legitimate interests.

Where we rely on consent, you can withdraw it without affecting the lawfulness of earlier processing.

These rights are subject to legal conditions. We may need to retain some records to meet legal obligations even if you request deletion.

Email amanspeakminiatures@gmail.com to exercise your rights. We normally respond within one month and may need to verify your identity.

Complaints

Please contact us if you have concerns about how we use your information.

You can also complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/ or another relevant data protection authority.

Changes to this policy

We may update this policy when our services or practices change. The date above shows when it was last updated.